Guest Post: Spencer Coates on Social Marketing for Students

SMA is proud to present our first guest post by the winner of my 500 follower contest on Twitter, Spencer Coates!
Social Marketing for Students

              The economy has completely tanked and I have no idea what the I’m going to do with a journalism degree when I (hopefully) graduate in 2.5 years. How am I supposed to make myself “stand out” from every other person that’s clamoring for a job with that local newspaper that has more employees than readers? The answer lies in social media, marketing, and networking. Since everything else is going online, you should too.
             
Personal Networking
As clichéd as it may sound, it’s all about who you know. While social networking and marketing isn’t the only way to get your name out there, it’s certainly the most efficient. I was talking with one of my professors about landing an internship and he told me that the key is to have something by which people can remember you. This doesn’t mean that you should write a Shakespearian style poem or limerick containing the highlights of your resume and recite it to every person you meet. They might remember you, but only as that idiot who wrote a limerick. On the other hand, a business card with your professional Twitterblog, and LinkedIn profile addresses can be a good start to any job seeker. The more you can show you’re tied in with the online world, the better. As far as Facebook goes, I would keep that off any employer’s radar. If you’re completely against removing you’re professionally inappropriate pictures, make sure your privacy settings are tight and think about using your first and middle, but not last name.

Socially Market Yourself
Most importantly, an online presence is a living resume. What I mean is that a resume tells what you’ve done, while a strong presence online shows what you’re doing. Everyone has heard stories about companies looking at the Facebook profiles of prospective employees, so why wouldn’t they look at your blogKnowledge of social media applications denotes that you’re a “tech savvy” individual, which in this day and age is a huge leg up on the job market competition. As a journalism major, I’m slowly coming to the realization that I’m going to need samples of my writing that are more substantial that that paper I wrote on Hamlet in the 10th grade the morning it was due. I’ve recently created a blog devoted to such writing samples, which I plan to reference when I start looking for jobs and internships in the future. Even if you don’t want to be a journalist, having a few projects online could help convince employers that a few things in your heavily padded resume could be true.

Social Communication
I don’t remember the first time I heard someone refer to people my age as the YouTube generationbut I couldn’t help thinking how stupid and nonsensical that sounded. Then I actually thought about it instead of just being cynical, and I realized that it really does make sense. Our means of communication are vastly different than those of past generations. For my grandparents, it was pen and paper. For my parents, it was the telephone. For me, it’s Facebookblogging, and Twitter. Everything has gone social. Every time you communicate, you communicate with multiple people. Since everyone is connected in a huge online network, everyone has theoretically unlimited exposure. The old idea of “six degrees of Kevin Bacon” has been flipped upside down. If I follow Kevin Bacon on Twitter (he doesn’t have one, by the way), we’re separated by only one degree, and we’re even closer if he follows me back (which a surprising amount of celebrities do, but not Kevin Bacon since he doesn’t use Twitter). What if I communicate to the Twitterverse that I’m an unemployed Journalism grad, Kevin Bacon sees my tweet, and tells one of his buddies at the LA Times that a starving and desperate kid is in need of a job? As Austin Powers might say, I’m in like Flynn. Granted, the likelihood of that happening is slim to none, but the basic idea is realistic. Marketing yourself and your professional skills is dependant upon mass communication. If Coke had never advertised, no one would know about them, they would have gone out of business, and we would be stuck with Pepsi. The same goes for you. Advertise yourself on the greatest personal communication network. It’s free, efficient, and it can get you a job.

Spencer Coates is a native of Charlottesville, Virginia and sophomore at the University of Tennessee. After realizing math was not his forte, he changed his major from finance to journalism and electronic media. He hopes to one day write for an online publication or blog, preferably one associated with technology and consumer electronics. When he's not diligently studying, Spencer spends the majority of his time reading or watching movies. His favorite writers are Chuck Klosterman, Dave Berry, and David Sedaris. You can read his blog here, follow him on Twitter @SpencerCoates, or contact him via e-mail by clicking here.

An Open Invitation for Guest Posts


I have tried to express the importance of getting your work out there for the world to see.  The more your name appears on Google (for positive reasons, of course), the more likely you are to be hired and sought after by employers and customers.  That being said, I would like to extend the offer to any writer, blogger or wannabe that has insightful content to offer the SMA blog.

If you are interested in guest posting on SMA, please use the contact form in the tab at the top of the blog, or e-mail me @ travis@travishodges.net.  Be sure to include your name, contact info, and a possible topic for your post.

With this, you will gain exposure and SMA will gain valuable content for its readers.  I look forward to working with some of you in the future!  Happy blogging!

Top Twitter Trends of 2009

Just figured for the end of the year I would post this to share with you the most popular trending topics on Twitter in 2009.

According to the Twitter Blog:
Among all the keywords, hashtags, and phrases that proliferated throughout the year, one topic surfaced repeatedly. Twitter users found the Iranian elections the most engaging topic of the year. The terms #iranelection, Iran and Tehran were all in the top-21 of Trending Topics, and #iranelection finished in a close second behind the regular weekly favorite #musicmonday.

These are Twitter’s top Trending Topics across several categories—an interesting time capsule of what was happening as this decade came to a close.

Pretty interesting, right?

Twitter Begins Testing New Features for Businesses

The blogosphere has known for for some time now that Twitter has been developing tools for businesses.  The company is trying to embrace those companies that engage with their customers on the social network, and make Twitter more business-friendly.


According to Twitter's blog post:
The feature we are beta testing is called 'Contributors' – it enables users to engage in more authentic conversations with businesses by allowing those organizations to manage multiple contributors to their account. The feature appends the contributor's username to the tweet byline, making the business to consumer communication more personal; e.g. if @Twitterinvites @Biz to tweet on its behalf, then a tweet from @Twitterwould include @Biz in the byline so that users know more about the real people behind organizations.

If your business isn't already, begin embracing Twitter as a marketing tool.  This trend will only grow in the next year, trust me.

I Want to Talk to YOU!


I love social media, but then again, who doesn't?

The difference is, I really want to talk to you!  Ask me questions, offer me advice, tell me a personal story about your life online...I want to hear from you!

Feel free to comment in the box below, connect with me on Twitter via @TRAVSocialMedia, contact me by clicking here to fill out the contact form.

Hope to hear from YOU soon!

Social MEdia Series: Facebook and Your Privacy


I heard this once, and I think it sums up Facebook pretty nicely:
Imagine your sitting down to dinner with your mom, your friends, your coworkers, your boss, your high school ex, your most recent ex, your current significant other, a fling you had on that trip to Mexico, and a few random people you haven't even met before.  Now imagine you are all screening a slideshow of each of these peoples' collection of photos of you, from your baby pictures to the ones of you doing a striptease when you'd had a bit too much to drink last week.  Awkward right?  Nightmarish maybe?  Yeah, that can be Facebook.

Bearing that in mind, let's get started on building your online reputation with Facebook.  Almost everyone has a Facebook profile these days, and this profile is one of the first things that appears in a Google search of your name (try it out if you don't believe me).  That being said, it is very important that your profile is not incriminating.

First, SET YOUR PRIVACY SETTINGS!
I cannot stress this enough.  If you don't already know, Facebook allows users to specify their individual privacy settings (just go to the settings tab, you will see it).  Please, please, please go there right now and play with these settings.
I suggest locking your profile, photos, videos, etc. to anyone that is not your friend.  Then, create a list (mine is called "Limited Profile") of people that you do not wish to see everything (i.e. bosses, coworkers, family).  Once that list is created, limit your settings to allow this list to only see your basic info and prevent them from seeing your wall, photos, videos, links, etc.

After you have set your privacy settings, I suggest looking through your photos and deleting and untagging potentially incriminating images.  Potential and current employers do not want to see you playing beer pong or passed out on a friend's bathroom floor.  And please remember, due to the privacy policy of Facebook, anything posted on Facebook remains online forever and becomes property of Facebook!

Finally, keep in mind the horror stories of people being fired for their Facebook...Do not post "Playing hookie" or "I'm so hung over" as your status if you are calling in sick to work.  Your boss could see this and that would be grounds for dismissal...

Basically, Facebook is not for professional profiles, and the best practice for maintaining your Facebook profile is to lock it up as tightly as possible.  Just make sure that no one sees anything you wouldn't want them to know about!

Social MEdia Series: Why You Should Market Yourself Online


Welcome to the first post in another new series to SMA, the Social MEdia series!

In today's marketplace, you have to market yourself...and you should really do it online.  This is especially true if you are currently looking for a job or would like to change careers in the future.

Marketplace reality: Companies are using social media to find YOU!
According to the Miami Herald, "72% of employers are logging into social networks to examine profiles of candidates."  In addition, a Jobvite Social Recruitment Survey conducted in August 2009 found that "80% of employers will use social networks in their assessment of potential employees."  That's right, your boss is looking at your Facebook, MySpace, Twitter, LinkedIn...anything he/she can find on Google.

So what does this mean?  It means you need to follow this Social MEdia series to learn how to manage your online reputation.  Shameless plug aside, I want to help you create an online reputation you can be proud of so that the next time your boss Googles your name, you will be happy with what their are going to find.

Stay turned to Social MEdia and I will help you ensure that if someone is going to Google your name, they are going to find a professional version of you.  Keep in mind: Facebook, Twitter, LinkedIn, YouTube, and other social sites are very highly randed, so your profile on these sites will come up before other places where your name is mentioned.

Let's manage your reputation, don't let it manage you!

Guest Spot on SMA Celebrating 500 Followers on Twitter


To celebrate my 500 followers on Twitter (and bearing in mind that I am in fact a poor college student), I am giving a guest spot to one of my lucky followers right here on SMA!

Here's how it will work: The moment @TRAVSocialMedia acquires 500 followers, the first person to tweet the following will be the winner:

RT @TRAVSocialMedia 500 followers! Re-tweeting this to win a guest spot on SMA @ http://travishodges.net!

As soon as we have a winner, that person will then be invited to publish a post right here on SMA!  So what are you waiting for?  Get yourself out there and get tweeting!

CLICK HERE TO TWEET!

Social Media Know-How: Twitter - How to ReTweet

A retweet (or RT) is simply a tweet that contains some or all of a tweet that has previously been posted.  Typically, retweets are interesting links, funny quotes, or breaking news.  Forming a retweet is simple, and can be done two ways (now that Twitter has its new retweet feature).  First, you could use Twitter's new feature and click "Retweet" next to "Reply" on the tweet you wish to retweet.  This will place the tweet in your timeline for all of your followers to see.  However, this feature does not allow you to provide commentary on the tweet.


If you wish to comment, simply go the old fashioned route and form a tweet beginning with RT followed by an @reply to the original user that posted the tweet, and then the tweet itself.  Many people either comment before the RT or after the tweet using "/ /" to separate their thoughts form the original tweet.


An Example:


My original tweet:
Social Media Know-How: Twitter - How to ReTweet http://bit.ly/7DDOgr


So your retweet would be:
RT @TRAVSocialMedia Social Media Know-How: Twitter - How to ReTweet http://bit.ly/7DDOgr


And, if you wanted to comment you could either say:
Nice post! RT @TRAVSocialMedia Social Media Know-How: Twitter - How to ReTweet http://bit.ly/7DDOgr
Or:
RT @TRAVSocialMedia Social Media Know-How: Twitter - How to ReTweet http://bit.ly/7DDOgr / / Nice post!


Please remember: Only retweet content that you find truly interesting and relevant.  A retweet is designed to add value to your followers, so be sure they will actually appreciate your effort of retweeting and it is not merely spam they will gloss over.

New Site Design is Up at TravisHodges.net!

Welcome to the new and improved blog design!

You can now contact me directly via the form in the tab above.  Also, please subscribe to travishodges.net via either RSS or e-mail by clicking the corresponding link in the sidebar.

I would love any feedback you may have.  Please feel free to leave comments or share your thoughts with me via Twitter (@TRAVSocialMedia).

Social Media Know-How: Twitter - How to use #hashtags

Welcome to the first installment of my "Social Media Know-How" Series!  Since not many people compeletely understand hashtags, I figured this would be a great place to start...

What are Hashtags?
Hashtags are a community-driven convention employed by Twitter users to add additional context and metadata to their tweets.  Wondering what that means in English?  Hashtags are just like the tags you would use in a blog to label posts or on Flickrto label an image.  The only difference is, on Twitter, hashtags are added inline to the post.

Hashtags were created to develop groupings on Twitter, which offers only  the most basic of functions (140 characters of text).  Hashtags came about due to the San Diego forest fires in 2007 when Nate Ritter used the hashtag 3sandiegofire to denote his updates on the disaster.  Since then, the use of hashtags has become commonplace on Twitter.  They are searchable within Twitter's search engine and hashtags.org provides real-time tracking of these tags.

How to Construct a Hashtag
This is easy, just prefix a word or string of words with a hash symbol: #hashtag.  It may be helpful to search your key words to find out if there is already an established hashtag for what you want to tweet about.  These tags are very useful to present and search for information on Twitter, but don't go overboard.  Even though #twitter is a common hashtag, no one wants to come across your tweet that merely states "I love #twitter!"

New Look Coming to travishodges.net!

Now that my exams are winding down (I only have one more 10-pager left!), I have begun work on a new look for the blog.

The new design should be much easier to read and much less cluttered.  It will have many of the same features as the current design, but I am looking to add some new elements to the site.  If you have any suggestions for what additional features you might like to see on the blog, please leave a comment below or message me via @TRAVSocialMedia.

Remember, this is my first attempt at a personal blog, so thank you for bearing with me through this learning process.  I appreciate any suggestions, and I apologize for the making you read such a clutter and ugly blog for the past few weeks!

HERE IS SNEAK PEAK OF THE NEW DESIGN:

Gain New Customers with Social Media

One the quickest and easiest ways to gain new customers these days is through social media.  Most social media sites are free, easy to use, and have millions users.  Sounds like a great resource to me!

So now the question is: How do I get started with my business on one or all of the social networking sites?

Start by directing new potential customers to your social media accounts (assuming, of course, you already have these accounts set up).  The best was to do this would be incentivizing the act of becoming your friend, fan, follower, or whatever.

The possibilities here are endless.  Some of my clients have offered free t-shirts for the 500th follower on Twitter or the 100th fan on Facebook.  My clients also post promotions on their social media accounts and tell followers and fans to re-tweet or share the post and one will be selected at random to win some prize (#hashtags are a good way to keep track of this on Twitter).  These prizes can be as simple as a discount or t-shirt, or you could give them an i-pod or a Wii.  (Just be sure to post the winner of these prizes to maintain the integrity of your incentives.

Another idea would be to tell a customer that just made a purchase that if they connect with you on one of your accounts, they will receive a coupon or discount to use on future purchases.  This not only expands your social media presence and influence, it increases the likelihood of creating a repeat customer.

You know how customers often give their e-mail addresses to be put on a mailing list that will send future promotions and discounts to their inboxes?  Well, using social media in this manner is fairly similar to this, but with social media, a business is better able to engage with the customer.  In using social media, customers are interacting with your brand, which is much more likely to result in a sale than that beautiful e-mail they received and then prompted deleted.

Google Announces Real-Time Search and New Partnerships

Today was a big day for Google!  They have announced a new feature in their native territory: real-time search.  According to the Official Google Blog:
Our real-time search enables you to discover breaking news the moment it's happening, even if it's not the popular news of the day, and even if you didn't know about it beforehand...

Click on "Latest results" or select "Latest" from the search options menu to view a full page of live tweets, blogs, news and other web content scrolling right on Google. You can also filter your results to see only "Updates" from micro-blogs like Twitter, FriendFeed, Jaiku and others. Latest results and the new search options are also designed for iPhone and Android devices when you need them on the go, be it a quick glance at changing information like ski conditions or opening night chatter about a new movie — right when you're in line to buy tickets.

And, as part of our launch of real-time on Google search, we've added "hot topics" to Google Trends to show the most common topics people are publishing to the web in real-time. With this improvement and a series of other interface enhancements, Google Trends is graduating from Labs.


In addition to real-time search, Google announced partnerships with Facebook, MySpace, FriendFeed, Jaiku, and  Identi.ca (and Twitter, which was announced a while back).

Excited?  I know I am!  These features will be rolling out within the next few days, but to try them out now, CLICK HERE!

P.S. - Goodluck Bing, you've got a long way to go to catch up to Google's momentum.

Orangutan in Vienna Posts Photos on Facebook




Nonja, a 33-year-old orangutan (and avid photographer)  lives in a Vienna zoo and has her own photo gallery documenting her daily life!



The photos are taken with a camera that dispenses raisins as she snaps photographs and then uploaded to the Facebook fan page by her keepers.  Nonja has gotten images of her climbing rope, food, and her companion.  Naturally, the images are slightly blurry, but she has nonetheless acquired almost 3,000 fans!


Gerhard Kasbauer, a zoo spokesman, told Reuters, "Of course the apes don't care about the pictures, they are just an accidental side product.  They know that when they press the button, a raisin pops out."


Apparently, the Vienna zoo set up the project to keep Nonja and her three companions entertained in their enclosure.  Pretty neat idea, right?



Follow Friday on Twitter: How to use this trend and hashtag effectively

If you have been on Twitter on any given Friday, you have undoubtedly seen the hashtag #FollowFriday or #FF followed by a bunch of @username @username @username (...).  Right?


If you don't know, hashtags are a community-driven convention for adding additional context and metadata to your tweets.  Hashtags are just like tags on a blog or images, only they are added inline to your tweet.  For more information on hashtags, visit hashtag.org.

So what is #FollowFriday all about?  Well, the point of Follow Friday is to share with the Twitterverse your favorite Twitter users so that they too can follow these people.  It is essentially a way to discover new friends and contacts through the platform.  The expected and most effective use of the #FollowFriday or #FF hashtags would be to compile a few of your favorite Twitter users and tweet something like this:

#FollowFriday @TRAVSocialMedia @DrumMarketing @TRAVhodges @twitter @facebook (...) #FF

By including both forms of the hashtag, you ensure anyone participating in Follow Friday is able to search and find your tweet, which is essentially the goal of the whole trend.  It is very simple to participate in Follow Friday, and it is a great way to share those you follow as well as to discover other interesting users.  Just keep in mind, the trend is to share interesting and engaging users with your followers, not to spam the Twitterverse.  If you use the trend to push your own products and services constantly, you will undoubtedly lose followers and no one will end up following your Follow Friday suggestions in the future.  Remember, Twitter is all about sharing information and content, use it, don't abuse it  ;-)

Now come on, what's stopping you?  Try it out this and every Friday!  Good luck!

P.S. - I never mind a #FollowFriday mention if you enjoy the blog and my tweets!

Twitter Tips: How Not to Have a 'Follower Fail'


You want to use Twitter to gain a wealth of followers and have a huge presence in social media, right?  So you probably do a Google Search for tips on "how to get more followers on Twitter" and you get a plethora of articles offering everything from strategies to directories to links for paid services.  But one thing lacking from that search will be lists of reasons Twitter's 'power users' will or will not return a follower's follow.  Thus, I give you "My Top 10 Reasons Why I Will Not Return Your Follow on Twitter":

1. You are following over 1000 users, have less than 50 followers, and zero updates
You either new to Twitter and pathetically attempting to gain as many followers as possible, or you are using an app that automatically follows and unfollows people.  Either way, you are not worth my time.


2. You have no user avatar
If we are going to built a Twitter relationship, I want to see you, your brand, or something that tells me more about you.  If you cannot take the time to upload an image, I am not going to take the time to follow you.


3. You have no location, website, or bio listed
These fields take a matter of seconds to populate, so take those few second to put something worthwhile.  These fields give Twitter users a snapshot of who you are and what you have to offer and if they are blank, you seem lazy and present yourself as someone without a thing to offer me or any other Twitter user.


4. Your updates are only pushing your own service or product
Unless your product really is as amazing as you are purporting, no Twitter user is going to begin or continue following you if all you are offering is how great of an offer you have for us.


5. Your listed 'website' is a MySpace profile
It does not take much effort to establish a web presence that comes across as thoughtful, genuine, and appears to create an online community that is based on the content it has to offer.  MySpace at this point is only used by teenagers and musicians.  Unless you are one of these, get with the program and build yourself a more mature and sincere web presence.  Come on, the least you could do is make a Facebook page, right?


6. Your following me and my return follow result in a DM that has any variation of "Thx for the follow! How can I help you [fill in the blank]?"
If you are going to use a Twitter app that sends out an automatic direct message to new followers, at least take the time to craft something engaging or witty.  Go beyond the 'click my crap' direct message.  Otherwise, you are insulting my intelligence because I able to read all about how you can help me [fill in the blank] by consulting your stream, bio, and website.

7. Your profile includes reference to yourself as "expert"
If you are an expert, I will be able to tell from your tweets.  If you claim to be one and have an app automatically posting for you or only have a couple relevant or insightful tweets, you lose all credibility and instantly become someone I do not care to follow.


8. Your Twitter stream contains any belligerent arguing
Intelligent debate, fine.  Unintelligible ranting or a lack of respect for the opinions of others is a turn off for most users.  It's pretty simple, unless someone agrees with you wholeheartedly (which almost never happens, no matter what your opinion), no one is going to want to follow you and read your rants.


9. Your updates make any reference to a "need to achieve more followers"
This is not a popularity contest.  If your tweets are worthwhile, you will gain followers.  If you have to beg for followers, you don't deserve any.


10. You do not actively engage your Twitter followers
If you are not taking the time to engage or interact with the users that have chosen to follow you, there is no reason for me to follow you.  You clearly have nothing to offer the Twitterverse.

Just remember, we all make mistakes from time to time, especially if we are new to something.  That being said, most everyone is guilty of a follower fail at some point or another, just make sure they are kept to a minimum...a tiny, insignificant minimum.

Could Facebook make America smarter?


From the Knight Foundation:

New University of Minnesota study finds social media engages young people in content better than traditional sites

In an era in which 85 percent of American college students actively update Facebook profiles but more than one-third report paying no attention to current events on a daily basis, it’s natural that social networking sites could help educate young people on today’s most pressing issues. A new study from a University of Minnesota researcher found that a Facebook application focusing on social issues facilitated self-expression and critical conversation more than traditional news Web sites, suggesting new strategies for engaging young people in critical content.
"One key to engagement is finding young people where they already read, write and exchange views -- and piggy-backing on their existing routines," said Christine Greenhow, the U of M researcher behind the project. "Facebook is a place teenagers and young people already choose to frequent, are comfortable and willing to share opinions and eager to contribute to a discussion, which makes it a potentially ideal place to locate applications that create enthusiasm around education."
Greenhow, a research fellow at the U of M's Institute for Advanced Study surveyed, interviewed and observed 346 young people (ages 16-25) as they participated in a newly designed Facebook application called “Hot Dish.” The application, targeting environmental science issues and climate change, challenged members to engage with the issues by posting, sharing and discussing articles online, inviting peers to join and reaching out to take action in their own communities, in exchange for points redeemable for prizes.

Greenhow’s study found that users associated Facebook with a community, not simply a place to post thoughts. Hot Dish successfully facilitated substantive discussion that can be difficult to generate face-to-face, Greenhow said, while at the same time stimulating activism in the local community.
Nearly three-quarters (71 percent) of the group surveyed said they used the Hot Dish site to interact with like-minded people, compared to about a third who said they seek that interaction on a general news site. Users saw Hot Dish as more receptive to their views and contributions than they did other more general Web sites. Site statistics showed that the majority of articles on the site were actually read and users contributed more than two-thirds of the content. Users’ interest in the focal topic also increased.
Greenhow partnered with NewsCloud’s Jeff Reifman, developer of the Facebook application, on  a $249,529 grant from the John S. and James L. Knight Foundation to study how young people engaged in a content-rich and topic-focused site designed within Facebook. Greenhow and her team studied young people’s engagement in the application by looking at their interest and knowledge development, community formation, online reading and writing practices and civic engagement/real-world impact.
"This experiment shows that you can inform and engage young people in the digital age by going where they are and offering the tools they use," said Gary Kebbel, Knight Foundation journalism program director.
According to a January 2009 Pew study, 65 percent of online teenagers have a social networking site. Meanwhile, another Pew study has shown that the proportion of young people getting no news on a typical day has increased from 25 to 34 percent since 1998.
"These findings present an interesting opportunity for educators and others who care about promoting the literacy and public engagement of youth today," said Greenhow. “We need to inform, educate and mobilize an engaged citizenry not only for the future of news industries but also for full participation in a 21st century democracy.”
Learn more about the research at http://newscloud.com/research 
About the John S. and James L. Knight Foundation
The John S. and James L. Knight Foundation advances journalism in the digital age and invests in the vitality of communities where the Knight brothers owned newspapers. Knight Foundation focuses on projects that promote community engagement and lead to transformational change. For more, visit www.knightfoundation.org.
Media Contact:
Ryan Maus, University of Minnesota News Service, (612) 624-1690, maus@umn.edu

Using Social Media as a Tool, Not a Distraction

There has been some debate as to the productive aspects of social media in the workplace.  Some see a periodic tweet or Facebook wall post between filing, coding, or other tasks as a much needed break and stress relief while others see it as a distraction.

The truth is, social media is a tool and just like any other tool, it can have a great impact in the right situations, but it can also be a harmful time sink.  Thus, the goal should be to utilize social media as a powerful tool, so here are some tips on how to most effectively employ social media for your business:


Make a Plan, Set Goal, and See Your Goals Through to Execution

More often than not, businesses set up social media campaigns without a solid plan in place.  It seems to be the expectation that tweeting and uploading videos to YouTube will automatically generate more traffic to a company's website and translate into more sales.  I am here to say that this is not the way that social media works!

To effectively harness the power of social media for your brand, you need an plan.  This plans needs to come from an understanding of your company's needs.  Are you attempting to generate more traffic to your website?  Do you want to prevent bad press?  Are you looking to create a community that will result in good press?  Do you want to generate more brand awareness?  Define your goals before you begin your social media endeavors.

Once you have established a goal and developed a plan of attack (using the same strategies you would to establish any other business objective), the next steps are defining success and deciding how success will be measured.  You will want to measure the ROI of your campaigns, which you can do with tools like bit.ly, Facebook Page's analytics, or Google analytics.

Finally, execute your plan.  Keep in mind that most companies don't get it right on their first try and realize that mistakes are a part of the process.  If you try something that isn't working out, change your approach and be sure to remain transparent to your customers about mistakes and mishaps you make in social media.  They will forgive you, I promise (as long as you don't do something appalling or unethical).


Prevent Social Media from Becoming a Distraction

To avoid social media as a distraction for your company, follow these guidelines:

  • Be sure to have a clearly defined social media policy so employees are not left wondering what is acceptable online behavior and what is not.
  • Give employees challenging and engaging work so they are not bored, and therefore not temped to turn to social media (as we so often do when we're bored).
  • When concentration is required for a task (like filing or coding), close social media tabs (and even e-mail!) and you will be amazing how much more productive you can be!
  • Also, be sure to prioritize your business needs.  At times, social media outreach may need to be put on the back burner for more urgent needs.

How to Use Social Media to Find Black Friday Deals

Think you have to wait until Thanksgiving to look in your newspaper for Black Friday ads? Think again! Social media can be a great resource for finding the best deals out there! Already, many blogs are posting advertised deals, and many are sharing sales on Facebook, Twitter, and image posting services like Whrrl and Flikr.

If you are looking to get an early start on your Black Friday itinerary, check out Black Friday 2009 and BlackFriday.info for the latest postings of sales from almost every store imaginable. Be sure to search the hashtag #BlackFriday on twitter for the most up-to-date tweets. Also, if you are really serious about your shopping experience, subscribe to My Black Friday Deals to have the latest deals delivered to your inbox.

And remember, sales projections are down for this holiday shopping season, so we are in store for some deep discounts from retailers! Happy shopping!


twitter as a Marketing Platform

For a downloadable version of this document click here.

A Bit About the Features of twitter

Effective Tweets

  • A post on twitter is a tweet, and each can only be a maximum of 140 characters (so utilize tinyurl)
  • Only tweet about things users would be interested in
    • Anything having to do with celebrities or pop culture
    • Links to great websites/blogs
    • Funny/interesting things and ideas
    • Contests and giveaways
  • twitter also has a service called twitpic that allows users to post pictures (which everyone likes)
  • Every tweet shows up in your followers' timelines, so you should avoid posting too often because users get annoyed and will stop following you

Retweeting

  • Retweeting is simply reposting someone's post and placing RT and typically an @reply before the post.
  • The most effective way to use this is to say: 'Retweet this for a chance to win ____' or 'The 250th person to RT this will get ____'
  • Also, tell followers to RT something that is either newsworthy, juicy gossip, or exciting. Their RTs will show up on their followers' timelines, giving your twitter account greater exposure
  • If retweeting, be sure to cite the source (RT @source) or your account may be suspended
  • RTing can build your brand and
    follower’s loyalty. If you point a reader to an external source that is
    truly relevant and beneficial to them, the amount of trust that
    individual has in you will increase. The next time you post a link,
    whether it be to your blog or to another source, the chances of that
    individual clicking that link are higher than before.

#Hashtags

  • Hashtags are a community-driven convention for adding additional
    context and metadata to your tweets. You create a hashtag simply by prefixing a
    word with a hash symbol: #hashtag
  • Used sparingly and respectfully, hashtags can provide useful context and cues for recall, as well as
    increased utility for the track feature.
  • Used excessively can cause
    annoyance, confusion or frustration, and may lead people to stop
    following you.
  • It's best to use hashtags explicitly when they're going
    to add value, rather than on every word in an update

@replies

  • @replies consist of the @ symbol followed by a username and serves as a sort of chat feature within twitter
  • The reply shows up on the user's timeline as well as the timeline of anyone following both you and the other user (this is only if the @reply precedes the post)
  • If the @reply is within the body of the post, it will appear on the timeline of all of your followers as well as serving as a reply to the other user (the RT @reply is an example of this)
  • It is very useful to respond to @replies of your followers, and many companies (such as JetBlue) use @replies to answer any questions their customers may have
  • It may also be effective to @reply to posts by people you are following because they will see these (whether they follow you or not) and are more likely to follow you as a result

Follow People and Autofollow

  • The whole idea behind twitter is to follow people and be followed...the more people you can get to follow you, the greater the impact of your tweets
  • When you begin following a user, they are notified via e-mail that you are following them and are given the option to follow you
  • There are ways to search twitter for people interested in your product
  • There also exist many applications that automatically and randomly follow users, which greatly increases your exposure (autofollow gets your name out to those it randomly follows and increases the amount of people that will choose to follow you)

Again, if you wish to view a downloadable version of this document click here.

10 Ways in Which Social Media Marketing Dominates Traditional Advertising

In recent years, more and more businesses are turning to social media to market their products and services. This recent trend is due in large part to these 10 reasons:

1. Speed
Posting on a social networking site, a blog, or sending out an e-mail is instant. Social media campaigns can be fast, targeted, and cost-efficient whereas traditional print marketing may take months to see results.

2. Continuous Marketing Information
Online data collection is constant. There are many services available that track online campaigns.

3. Unlimited Lifespan of Ads
Online ads can remain online forever, while print ads are only temporary.

4. Ease of Customer Support
Online customer support is quicker and more efficient than traditional methods (i.e. telephone, manuals, or mail).

5. Geography is No Longer Restrictive
Anyone anywhere can be reached via an online marketing campaign. Traditional marketing is limited to specific geographic regions.

6. Instant Sales
When a business is marketing itself online, it can sell a product in a matter of seconds. Offline advertising requires salespeople with a knowledge of the product and that require paychecks.

7. Available 24/7
A website is up around the clock, but most businesses cannot afford to keep their doors open 24/7 and they cannot sell products when they are closed.

8. Cost Efficiency (Cost of Media)
Online marketing campaigns are typically much cheaper than traditional forms of advertising.

9. Cost Per Customer
Since online marketing campaigns are cheaper, it costs less to gain a customer online than offline, where employees are required to translate ads into sales.

10. Marketing Effects
Online, a customer finds a business while searching for a particular item. Offline, businesses must introduce themselves to each customer that comes into their location.

Social media marketing campaigns can save money, time, and effort, yet bring necessary results and often exceed expectations.

A Bit About Myself


I am a 4th year student at the University of Virginia and will be graduating in May 2010 with a bachelors of arts degree. I'm double majoring in Foreign Affairs and African & African American Studies and minoring in Leadership.

As for social media experience, I am a freelance Social Media Marketing Account Executive for Drum Marketing and have recently decided to become a Social Media Marketing Consultant for anyone and everyone that may find my services useful.

I also have experience in public relations, online advertising, SEO, and guerilla marketing.

Anything else you would like to know about me?

And It Begins...

I had this crazy thought recently that I should start a blog! I don't really know where I will find the time to do this, but it's worth a shot...
I mean, I know a few things about social media and I figured, why not share it?

Feel free to ask any questions you may have in the comments section or connect with me (see the sidebar) and I will do my best to answer you either in the blog or personally!

Get excited about this! I know I am!

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